Tips and advice

For your trip

Enjoy your stay in

Cartagena de Indias

Cartagena is characterized by having warm and stable temperatures throughout the year that range between 22° and 36°, which is why Cartagena is a ideal destination for the whole year. If you want to save money, it is recommended that you travel in low season (February, March, April, May, September, October), if you plan to travel in high season (December, January, June, July, August, November), It is better that you make your reservation with enough anticipation.

It is recommended to wear open footwear and light clothes for hot weather. The swimsuit is inevitable, in the same way it is recommended to wear a hat, glasses, some elegant outfit for some special evening, camera.

Movility

It is recommended to move to the interior of the city, the use of taxi. If what you want is to go to the outskirts of the city, we recommend that you buy a tour or rent a car. To keep you connected, you can purchase a prepaid card with minutes, in this way you will know where you are and how to get to your destinations. This card can be purchased at shopping centers in the city or at Movistar stores, tigo or claro.

Likewise, the ideal is that when you travel abroad, you have your travel insurance in case you have health problems, your debit and credit cards must also be enabled. In the same way, you must carry your passport or citizenship card.

Languaje

Likewise, the ideal is that when you travel abroad, you have your travel insurance in case you have health problems, your debit and credit cards must also be enabled. In the same way, you must carry your passport or citizenship card.

Recommendations

For a comfortable and pleasant stay, we recommend performing the following procedures:

  • Confirm your reservations via phone, email or website; Please confirm your travel time to be attentive to your arrival.
  • If you arrive from the airport, by taxi the hotel is only three minutes away, walking is 9 minutes. Check the location map that will guide you on your arrival. If you wish, you can request our pick-up service for a small fee.
  • If you require parking, please tell us about your request in advance.
  • Request in advance your accommodation preferences and the additional services you wish to contract.
  • Communication with the hotel team will preferably be via WhatsApp, if you have communication difficulties through this channel, please let us know.
  • For your peace of mind, we recommend depositing your valuables in the safe deposit box in your room.
  • For the payment of its services, our hotel accepts national currency, American dollars, debit cards, Master Card credit cards, visa and American xpress; You can also make your payment online through our reservation platform.
  • Request information on tourist tours offered by our hotel.
  • Request information on current offers and plans at our hotel.
  • Ask about the internal regulations and policies of our hotel.

Facing Covid-19

We know that the world has changed and to make the decision to travel now we take into account more factors for our safety and that of our families, that is why we have created some important tips that we must take into account, so that your next trip is very safe and become an excellent experience.

 

  1. As a preventive measure, HOTEL MUCURA & SPA is implementing some protocols to ensure that your accommodation with us is safe, among which are:

    • We have the strictest cleaning and disinfection protocols to ensure the safety of guests and employees.
    • We will be informing travelers of any news about security standards or protocols established in our country or city.
    • We will contact our guests before their arrival to ask for some information such as address of origin, mail, and passport number so that at the time of arrival only the hotel registration form is signed and, in this way, have as little contact as possible with papers or documents for check in, a photo of the identity document and / or passport will also be requested via whatssap or email.
    • We are moving forward to soon have an integrated system with our CRM that allows you to check in more quickly before your arrival.
    • Payment will be made, if possible through the online platform.
      The cleanliness of the hotel, and especially of the rooms and kitchen, has been reinforced, so that our spaces are as safe as possible for our guests.

  1. We recommend that you investigate the opening schedule of airports and the opening of borders of the cities that will be the subject of your next visit, as well as the regulations and security protocols established in the airports of the countries where you will travel and your connections, as well as the protocols of each city.

  2. Remember to follow all the safety protocols that the WHO has established, 2 meters away, use of masks and frequent hand washing.

  3. Do not travel if you are sick or have flu symptoms such as fever and cough.

  4. Avoid direct and unprotected contact with live animals or surfaces that are in contact with such animals.

  5. Avoid consuming raw or undercooked animal products and always follow good food hygiene practices.

  6. Inside your luggage we recommend that you bring several face masks, alcohol spray, disposable gloves and antibacterial gel.